Agents - The Heart of Singo Data Collection Processes

At the heart of our process is our agents. Of course, the most popular way to gather data is personalized one to one interaction with the customer and Singo employs professional, courteous and well trained agents who make sure they are talking to the right person, gather data and gently prod to get answers when people are reticent. We take the time with each survey to train the agents conducting the survey in what information is needed and the best way to get it from the respondent or their representative (i.e. parent or guardian if applicable) Singo doesn’t employ agents overseas, we train and groom agents within the US who can talk to and understand the customer’s experience.  If needed, as an add-on we can also provide agents who speak other languages.